Widerrufsrecht

1. 30-day returns

You can return any item within 30 days of receiving it, without giving a reason. This voluntary guarantee includes, and extends, the statutory 14-day right of withdrawal that applies to consumers in the European Union.

2. Right of withdrawal (consumers in the EU)

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier indicated by you, take physical possession of the goods (for orders delivered in several parcels: the last parcel). Under our 30-day guarantee, we extend this period to 30 days.

To exercise your right of withdrawal, you must inform us (Gloire Guillod, trading as Animora, Chemin René Grandjean 4, 1585 Bellerive VD, email: contact@animoracare.store, phone: +41 79 672 76 29 / +41 78 340 86 71) of your decision by a clear statement (for example an email). You may use the model withdrawal form below, but it is not obligatory. It is sufficient to send your notice before the withdrawal period expires.

Effects of withdrawal: if you withdraw, we will reimburse all payments received from you, including standard delivery costs (not any extra cost for a delivery method other than the least expensive standard delivery we offer), without undue delay and at the latest within 14 days of the day we are informed of your decision. We use the same means of payment as you used for the original transaction, unless expressly agreed otherwise; you will not incur any fees for the reimbursement. We may withhold the reimbursement until we have received the goods back or you have supplied proof of having sent them back, whichever is earliest.

You must send back the goods without undue delay and at the latest within 14 days of the day you informed us of your withdrawal. You bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

3. How to return an item

1. Email contact@animoracare.store with your order number and the item(s) you want to return.
2. We reply within 24 hours (business days) with the return address. Because our products ship from partner warehouses, please do not send items back without contacting us first – parcels sent to the wrong address may be lost.
3. Pack the item safely, ideally in its original packaging, and keep your proof of postage.

4. Condition of returned items

Items should be returned complete, clean and with all accessories. For hygiene reasons, grooming products that have been used on an animal (for example gloves or brushes) can only be taken back under the statutory right of withdrawal if their value has not been diminished; otherwise we may deduct the loss of value from the refund.

5. Defective, damaged or wrong items

If an item is defective, damaged in transit or not what you ordered, contact us within 7 days of delivery with photos. We cover the return costs and send a replacement or a full refund. You also benefit from the statutory warranty of 2 years for defects that existed at delivery.

6. Refunds

Once your return has been received and checked, we notify you by email and refund you via your original payment method within 14 days. Your bank may need a few additional days to credit the amount.

7. Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To: Gloire Guillod, Animora, Chemin René Grandjean 4, 1585 Bellerive VD, contact@animoracare.store
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
Ordered on (*) / received on (*):
Order number:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: