Shipping policy

Last updated: September 25, 2026

1. Where we ship

Animora ships to Switzerland and to all member states of the European Union. If your country is not offered at checkout, please contact us before ordering.

2. Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding public holidays). Orders are shipped directly from the warehouses of our logistics and supply partners, which may be located outside Switzerland. For this reason, items from the same order may arrive in separate parcels.

3. Delivery times

  • European Union: usually 4–8 business days after dispatch.
  • Switzerland: usually 5–10 business days after dispatch.

Delivery times are estimates and not guaranteed. Large items (for example the PETKIT Purobot Ultra) may take a few days longer. If your parcel has not arrived within 20 business days, contact us and we will investigate with the carrier.

4. Shipping costs

Shipping is free for orders of €49 or more within the European Union. For all other orders, the shipping cost is calculated and shown at checkout before you pay.

5. Tracking

As soon as your order has shipped you receive an email with a tracking link.

6. Customs, duties and import taxes

Depending on the warehouse your order ships from and on your country, import VAT, customs duties or carrier handling fees may apply. This concerns in particular deliveries to Switzerland and deliveries to the EU from outside the EU. Where such charges can be collected at checkout, they are shown before payment. Otherwise they may be collected by the carrier on delivery and are payable by the recipient. If you have questions about possible charges for your country, please contact us before ordering.

7. Address errors, lost or damaged parcels

Please check your shipping address carefully. If a parcel is returned to us because of an incorrect or incomplete address, we may charge the cost of re-shipping.

If your parcel arrives damaged or an item is missing, please contact us within 7 days of delivery with your order number and photos. We will send a replacement or refund you. This does not affect your statutory rights.

8. Contact

Questions about shipping: contact@animoracare.store · +41 79 672 76 29 / +41 78 340 86 71