Terms of sale

Last updated: September 25, 2026

1. Scope and seller

These General Terms and Conditions (GTC) apply to all orders placed on this online store. The seller is Gloire Guillod, trading as “Animora” (sole proprietorship, not registered in the commercial register), Chemin René Grandjean 4, 1585 Bellerive VD, email contact@animoracare.store, phone +41 79 672 76 29 / +41 78 340 86 71 (“we”, “us”). Our offer is aimed at consumers and business customers in Switzerland and the European Union.

2. Conclusion of the contract

The presentation of products in the store is not a binding offer. By clicking “Pay now” / “Complete order” you submit a binding order. We confirm receipt of your order by email; the contract is concluded with this order confirmation or, at the latest, when the goods are shipped. The contract language is English; this text is also available in other languages. We store the contract text, and you receive the order details by email.

3. Prices and payment

All prices are in euros (EUR). We are currently not registered for Swiss VAT, so no Swiss VAT is shown on our invoices. Shipping costs are shown before the order is completed (see our Shipping Policy). Import taxes or duties that may apply are described in the Shipping Policy. Payment is made through the payment methods offered at checkout (e.g. credit/debit card, PayPal, Apple Pay, Google Pay, Shop Pay). Payment is processed by Shopify Payments and other payment providers; we never see your full card details.

4. Delivery

Delivery areas, delivery times and costs are set out in our Shipping Policy. Stated delivery times are estimates. If a product is unexpectedly unavailable, we inform you without delay and refund any payment already made.

5. Retention of title

Goods remain our property until paid in full.

6. Right of withdrawal and returns

Consumers have a right of withdrawal. Details, the model withdrawal form and our voluntary 30-day return guarantee are set out in our Refund Policy, which forms part of these GTC.

7. Warranty

The statutory warranty rules apply. For consumers, the warranty period for new goods is 2 years from delivery. Please report obvious transport damage to us within 7 days so we can claim against the carrier; failure to do so does not affect your statutory rights. Normal wear and tear, improper use and damage caused by animals (e.g. chewing or scratching items not designed for it) are not defects.

8. Safe use

Our products are pet accessories. Please follow the instructions supplied, supervise your animal when it first uses a product, and check products regularly for wear. Electrical products (e.g. fountains, litter boxes, grooming brushes) must be used only as described.

9. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, and for injury to life, body or health. In other cases of slight negligence, our liability is limited to foreseeable, typical damage, to the extent permitted by law. Mandatory product liability law remains unaffected.

10. Discount codes

Discount codes (e.g. WELCOME10) are valid once per customer unless stated otherwise, cannot be combined with other offers unless stated, and cannot be exchanged for cash.

11. Intellectual property

All content of this store (texts, images, logo, design) is protected. Any use requires our prior written consent.

12. Data protection

We process your personal data in accordance with our Privacy Policy.

13. Applicable law and jurisdiction

These GTC are governed by Swiss law, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of habitual residence, and you may also bring proceedings before the courts of that country. Our place of jurisdiction is the seat of the seller, where legally permitted.

14. Dispute resolution

We are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board. If you have a complaint, please contact us first at contact@animoracare.store – we will do our best to find a solution.

15. Final provisions

If any provision of these GTC is invalid, the remaining provisions remain in force. We may amend these GTC for future orders; the version accepted at the time of your order applies.